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Hi There, How can we help you?
- New Return Requests
- For returnable products, you can raise new requests from your Order History > Order details section.
Check Return Policy for further details.
For accepted requests with FirstCry pick up service available, pick up will be done in 7 - 10 days.
- Status Of Existing Return Requests
- Check status of your return requests at
Manage Returns
.
Track Product Pick up Status.
Check Refund Section for the applicable refunds. .
- View Order Details
- Check status of your recent Orders, Estimated Delivery Date, Product Details, Payment Details, Selected Address, etc.
- Track Your Order
- Your products will be shipped within 24-72 hours, unless otherwise mentioned.
Shipment details will be traceable on the respective Courier Company site after 24 hours from shipping.
In a rare instance of your products not getting delivered by the estimated time, please give us 72 hours more to have the products delivered to you.
To know tracking status of your order visit here
- Reverse Pick Up
-
For accepted requests with FirstCry pick up service available, pick up will be done in 7 - 10 days.
Check status of your returned item here.
- Modify / Cancel Order
- modify your Order
Cancel complete order
Refer to Cancellation Policy for more details.
- Check Refund Status
- Refunds to original source of payment will reflect in 10-15 business days from the date of initiation.
Check status of your Refunds item here
- Your FirstCry Cash Wallet
- Know your Balance, credited refunds, amount redeemed against orders, transferred to original source, etc
Check status of Your FirstCry Cash Wallet here
- Cashback Codes
- If eligible, CB codes will be sent to your registered mail id within 10 days of delivery of your entire order. For more details, refer Terms of Use.Refer Cashback details section for Code, Amount, Validity and usage Terms and Conditions.
- Guaranteed Saving Offers (GSO)
- Gift Certificate (GC)
- Refer GC details section for Code, Available Balance, Validity and usage Terms and Conditions. For more details refer Terms of Use.
- Your Loyalty Cash
- Know your Balance, LC earned, LC redeemed, etc.
for more detail check here
- Additional Product Information
- Marketing / Promotional Tie Up
- Business / Supplier Tie Up
- Job Related Query
- General Feedback / Testimonials
- Address
-
FirstCry Retail DWC-LLC
Plot Number FB -91
Dubai South Logistics District
Dubai South, Dubai
- Customer Care Email
- care@firstcry.ae
- Customer Care Number
-
+9714806 3800
(From 9 AM to 9 PM UAE time from Monday to Saturday)
Sunday from 12 PM to 9 PM
FirstCry.ae ~ Big store for you and your little ones is a one-stop online shopping destination for baby, kids & maternity products and your pass to access expert validated parenting & pregnancy advice & tools. No matter the age we have everything you would need from your baby’s first cry on! To shop from a wide variety of baby, kids and maternity products, visit our category pages for Baby Gear, Baby Clothes, Kids Clothes, Footwear, Toys, Bath & Skin Care, Moms & Maternity, Nursery Furniture, Baby Health & safety, & more.
