FIRSTCRY CANCELLATION POLICY
At Firstcry, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on FirstCry, namely:
- 1. Order Level Cancellation
- 2. Product Level Cancellation
- 3. Combo/Smart styler Cancellation
Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.
1. ORDER LEVEL CANCELLATION
- You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order (including Shipping Charges) will be credited to your Firstcry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Firstcry Account (further Refund related details are provided below).
- In case even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
- In case the order contains product(s) such as Gift Certificate, Personalized product, order level cancellation will not be applicable.
- Note - If you already have initiated cancellation request for the order against which Assembly Service was purchased, Assembly Service too will be cancelled.
2. PRODUCT LEVEL CANCELLATION
- You can cancel the product online,before the product(s) inside the order has been shipped. Applicable refund against the cancelled product (including Shipping Charges) will be credited to your Firstcry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Firstcry Account (further Refund related details are provided below).
- In case the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).
- For product(s) such as Gift Certificate, Gift Wrap and Personalized product, cancellation will not be allowed.
- With the cancellation of last product in the order, 'Gift Wrap' would automatically get cancelled.
- As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled.
- For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.
- Note - If you already have initiated cancellation request for the product against which Assembly Service was purchased, Assembly Service too will be cancelled.
3. COMBO/SMART STYLER CANCELLATION
- You can cancel the Combo/Smart styler online, through 'Cancel' link provided against specific Combo/Smart styler on order details page. Applicable refund against the cancelled Combo/Smart styler will be credited to your FirstCry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your FirstCry Account (further Refund related details are provided below).
- Cancellation at Combo/Smart styler level will result in the cancellation of the entire Combo/Smart styler.
- Partial cancellation at product level (inside Combo/Smart styler) is not applicable and will not be allowed.
- There may arise certain scenarios wherein it might not be possible for us to accept and complete an order / product(s) inside an order and we may have to cancel same. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Therefore, for product(s) which are part of a specific Combo/Smart styler inside the order, if any one of the product is cancelled due to above mentioned situations, the user will not be able to initiate cancellation request for the rest of the product(s) which are part of that Combo/Smart styler (applicable refund against the cancelled Combo/Smart styler product(s) will be credited to your FirstCry Cash Wallet).
- Note - If you already have initiated cancellation request for the Combo/Smart styler against which Assembly Service was purchased, Assembly Service too will be cancelled.
| STEPS TO PROCESS CANCELLATION | ||||
|---|---|---|---|---|
| ORDER | PRODUCT | COMBO/SMART STYLER | ||
| a. Log into your FirstCry account and go to Order Details page under 'My Account'. | a. Log into your FirstCry account and go to Order Details page under 'My Account'. | a. Log into your FirstCry account and go to Order Details page under 'My Account'. | ||
| b. Identify the order you wish to cancel and click on corresponding 'Cancel Order' link. | b. Identify the product you wish to cancel and click on corresponding 'Cancel' link. | b. Identify the Combo/Smart styler you wish to cancel and click on corresponding 'Cancel' link. | ||
| c. Indicate the reason for cancellation and confirm the cancellation. | c. Indicate the reason for cancellation and confirm the cancellation. | c. Indicate the reason for cancellation and confirm the cancellation. | ||
| d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section. | d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section. | d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section. | ||
| e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address. | e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address. | e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address. | ||
| f. Applicable Refund will be initiated, once the cancellation request is successfully processed. | f. Applicable Refund will be initiated, once the cancellation request is successfully processed. | f. Applicable Refund will be initiated, once the cancellation request is successfully processed. | ||
| g. In case, 'Gift Wrap, was purchased in the order, same would automatically get cancelled with cancellation of complete order. | g. In case any product in the order is shipped almost the same time the cancellation request is submitted, the cancellation request may not be fulfilled. | |||
| Scenarios when Cancellation Option will be Disabled | ||||
|---|---|---|---|---|
| ORDER | PRODUCT | SHIPMENT | COMBO/SMART STYLER | |
| 1. The product(s) inside the order has been shipped | 1. The product(s) has been shipped | 1. The shipment is already created. | 1. Partial or Complete Combo/Smart styler have already been delivered to the user. | |
| 2. The payment status is not confirmed | 2. The payment status is not confirmed | 2. The shipment through which Combo/Smart styler is partially shipped or completely shipped, is already out for delivery | ||
| 3. Order contains product(s) such as Gift Certificate, Personalized product | 3. Product is Gift Certificate or Gift Wrap or Personalized product | 3. Combo/Smart styler has already been cancelled | ||
| 4. Order has already been cancelled | 4. The product(s) has already been cancelled | |||
Note: Cancellation is not applicable if a product is bought with personalise detail at any of the above mentioned level.
Refunds
- 1) Applicable refund against the Entire Order / Product / Shipment / Combo/Smart styler / Assembly Service amount will be provided in your respective FirstCry Cash Refund Account first, with the exception of Loyalty Cash, and Gift Certificate amounts.
- 2) Payments made through Loyalty Cash and Gift Certificate will be refunded back to the respective original source.
- 3) Once the refund amount is added in your FirstCry Cash Refund Account, you can use the credit to place future orders with FirstCry.ae or request to initiate refund to your original source of payment can be made using 'Refund Back to Me' option under 'Cash in My Account' section.
- 4) Upon successful cancellation of order, applied Coupon Code will be auto released for re-use, provided the coupon code is valid and satisfies the Terms and Conditions for use ( for example, type of products, expiry date, etc)
- 5) Cancelled orders will not be eligible for earning any loyalty cash or Cashback on Partner Sites.
- For further information, please refer //www.firstcry.ae/payments
