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FirstCry CANCELLATION policy

FIRSTCRY CANCELLATION POLICY

At FirstCry, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on FirstCry, namely:

  • 1. Order Level Cancellation
  • 2. Product Level Cancellation
  • 3. Shipment Level Cancellation

Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.

1. ORDER LEVEL CANCELLATION
  • You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be credited to your FirstCry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your FirstCry Account (further Refund related details are provided below).
  • In case even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
  • In case the order contains product(s) such as Gift Certificate, order level cancellation will not be applicable.
2. PRODUCT LEVEL CANCELLATION
  • You can cancel the product online,before the product(s) inside the order has been shipped.Applicable refund against the cancelled product will be credited to your FirstCry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your FirstCry Account (further Refund related details are provided below).
  • In case the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).
  • For product(s) such as Gift Certificate and Gift Wrap, cancellation will not be allowed.
  • With the cancellation of last product in the order, 'Gift Wrap' would automatically get cancelled.
  • As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled.
  • For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.
3. SHIPMENT LEVEL CANCELLATION
  • You can cancel the product online, Applicable refund against the cancelled shipment will be credited to your FirstCry Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / by logging into your FirstCry Account (further Refund related details are provided below).
  • In case, the product has been shipped, you will not be able to cancel individual product, as complete shipment / package would get cancelled.
  • In case, user tries to cancel a product which has already been shipped, all the products which are part of same shipment / package will get cancelled.
  • Cancellation will not be applicable for all the respective products which are part of shipment / package, if the shipment / package is out for delivery.
STEPS TO PROCESS CANCELLATION
ORDER PRODUCT SHIPMENT
a. Log into your FirstCry account and go to Order Details page under 'My Account'. a. Log into your FirstCry account and go to Order Details page under 'My Account'. a. Log into your FirstCry account and go to Order Details page under 'My Account'.
b. Identify the order you wish to cancel and click on corresponding 'Cancel Order' link. b. Identify the product you wish to cancel and click on corresponding 'Cancel' link. b. Identify the Shipment you wish to cancel and click on corresponding 'Cancel' link.
c. Indicate the reason for cancellation and confirm the cancellation. c. Indicate the reason for cancellation and confirm the cancellation. c. Indicate the reason for cancellation and confirm the cancellation.
d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section. d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section. d. Once your cancellation request is submitted, it will be processed in the quickest time possible. You can check the status of your cancellation request under {My Accounts > Order History > Order Details} section. Refund related details will be available under {My Accounts > Cash in my Account} section.
e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address. e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address. e. After submission of the cancellation request, a mail with the final status of the request will be sent to your Shipping Email Address.
f. Applicable Refund will be initiated, once the cancellation request is successfully processed. f. Applicable Refund will be initiated, once the cancellation request is successfully processed. f. Applicable Refund will be initiated, once the cancellation request is successfully processed.
g. In case, 'Gift Wrap, was purchased in the order, same would automatically get cancelled with cancellation of complete order. g. In case any product in the order is shipped almost the same time the cancellation request is submitted, the cancellation request may not be fulfilled. g. In case the shipment moves out for delivery almost the same time the request is submitted, the cancellation request may not be fulfilled. For these orders, you will have to check our return policy.
Scenarios when Cancellation Option will be Disabled
ORDER PRODUCT SHIPMENT
1. The product(s) inside the order has been shipped 1. The product(s) has been shipped 1. The shipment is already out for delivery
2. The payment status is not confirmed 2. The payment status is not confirmed 2. Shipment has already been cancelled
3. Order contains product(s) such as Gift Certificate 3. Product is Gift Certificate or Gift Wrap
4. Order has already been cancelled 4. The product(s) has already been cancelled
Refunds
Steps to get the cash refund back to your bank account:
Refund
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