At FirstCry, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on FirstCry:
- Health & Baby Care
- Baby Pacifiers
- Medical care
- Cleaners & Detergents
- Mosquito Repellents & Care
- Teethers & Soothers
- Inner Wear & Thermals
- Maternity Lingerie
- Maternity Personal Care
- Make Up & Cosmetics
- Kids Food & Nutritional Supplements
- Baby Diapers
- Baby Wipes
- Cloth Diapers/Nappies
- Diaper Rash Cream
- Feeding Bottle
- Breast Feeding
- Baby Food & Infant Formula
- Maternity Accessories
- Fun and Learn CD/ DVD/ Movies
- Protection face mask and gear
- All products from FUNKO Brand
- Maternity Lingerie & Shapewear products from Brand Mums & Bumps
- Health & nutrition
- Feminine Hygiene & Intimate Care
- Bath & Shower Essentials
- Body care
- Eyes & Eye Care
- Hands & Feet Care
- Kits & Gift Sets
- Face & Facial Care
- Lip & Lip Care
- Sun Protection
- Soaps, Shampoos & Body Wash
- Baby Creams & Ointments
- Lotions, Oils & Powders
- Oral Care
- Baby gift set
- Kids gift set
- Comics & Graphics Novels
- Books with Sticker
- Hobby & Slam Books
- Tag Books
- Books with Music
- Puzzle Book
- Knowledge Book
- Read and Learn
- Colouring Book
- Story Book
- Activity Book
- All products from SUAVINEX brand
- All products from Twinkle Hands brand
- PC Games & Gaming Consoles
- Hair Care & Styling, Belly Care
- Make-Up Accessories
- Tools, Brushes and Applicators
- Travel Minis
- Personalized Products
- Ride-ons & Scooters
- Tricycles, Bicycles and go cart
- Indoor & Outdoor play equipment
- Dolls and Dollhouses
- Baby Furniture
- Kids Furniture
- Storage & Organization
- Strollers & Travel systems
Please note that there may be certain products in the aforesaid table that may or may not be returnable as otherwise mentioned against them above. For all products, the return policy on the product/combo page shall prevail.
Please return your purchase in its original packaging and condition, with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, FirstCry shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have To be returned, as they have been purchased as part of a group.
Go to Order History page and click on the order number for which you want to raise a return request.
Click on the Return link next to the product you would like to return.
Follow the screens, fill in the required details and submit the request.
Our delivery team will collect the package from your doorstep.
Delivery options and delivery timelines may vary for different locations
You can check the status of your return request under Manage Returns section.Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.
At FirstCry, you may request for product Exchange for any valid reason within the specified timeline.
Please follow the steps below to place an Exchange request :
1.Login and visit your 'Order History' page and select the order from which you wish to Exchange product(s). Upon selection, in the 'Order Details' page, click on the 'Exchange’ button next to the product.
2.Select Reason/ Sub- Reason for Exchange.
3.Select the new Size for Exchange.
4.In case of Damage/Defect, please add old product images.
5.A new Order ID for Exchange will be created.
Refund will be initiated once the return pickup is complete. The refund would be available to use once the quality check is completed at our facility. The mode of refund may depend on the mode of payment used at the time of placing the order.
- The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your FirstCry Cash Refund Account. Please note that the Shipping charges,Cross Border Charges and COD charges are non-refundable.
- Once the refund amount is in your FirstCry Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
- In order to get the cash refund back to your bank account, please follow below steps:
- If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. FirstCry will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
- Loyalty Cash used during payment will be credited back to your loyalty cash account.
- Loyalty cash amount earned on the product will be deducted from your loyalty cash account.
- If the payment was done using Gift Certificate then the amount will be Credited back to respective Gift Certificate.
- In cases where further the quality check FirstCry refuses to take the product or product is not returned and the money has been refunded to you already, FirstCry holds the right to deduct the concerned amount from FirstCry Cash Refund and loyalty cash account depending on the mode of the payment of the product.
Go to Cash Refund page under Cash in My Account
Click on 'Refund Amount Back To Me' button.
Please follow the screens and submit the request.