We accept VISA, MASTER and AMERICAN EXPRESS, China Union Pay Credit Cards issued in the UAE and we accept Debit cards of all banks issued in the UAE. By providing us with your Credit or Debit card details you authorizes us to charge your Credit or Debit Card for the entire amount of your purchases on the Website.
FirstCry is committed to provide you a safe way of transacting online. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
All Credit card and Debit card payments on FirstCry are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers. FirstCry uses latest 256-bit encryption technology to protect your card information while securely transmitting it for processing the payment.
FirstCry does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, us and the payment card industry.
Cash On Delivery (COD)
You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to 10,000 AED.
Placing a Cash-on-Delivery (COD) Order
1. When prompted to choose a Payment Option, select 'Pay By Cash-on-Delivery'
2. Our Customer Care team will call you to verify the details.
3. Once verified and confirmed the order will be processed for shipment in the time specified, from the date of confirmation.
4. You will be required to make a Cash payment (no cheque or DD will be accepted) to our Courier Partner at the time of delivery.
5. For Cash on Delivery orders packages cannot be opened until complete payment has been made to the FirstCry representative.
Refund of Payment
If you have selected Cash on Delivery and order has not been delivered, there is no amount to refund because you haven't paid for your order.
For refund of payments made using a Credit Card, Debit Card, please get in touch with our Customer Care team. You can receive an instant refund in the form of a gift voucher after your order has been cancelled.
If you would like a refund to your bank account/credit card, the same will be processed by bank/payment gateway within 15 working days of order cancellation (Please note, refund of online payment can happen only once against an order). Payments made through DD/Cash on Delivery will be processed within 15 days of receiving the Bank Details from you.
Refunds pertaining to product(s) which have been returned will be offered once we have received the product(s) back with us (and they are not in damaged condition and have been accepted by us after our quality check) . Because of any circumstances beyond our control, if we are not able to service the order, we will inform you and initiate replacement of product(s) not available or refund against the product(s), as per your choice.