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Frequently Asked Questions

 

What is “Vrooom Delivery”?

Instant shipping - Items are stored in our very own warehouse, which means faster picking and instant shipping.
Faster Delivery - We just pick the item off the shelf, hand-pack it and deliver it straight to you.
Always in Stock - Because it's always on our shelf waiting for you to order it.
Great Deals - Look out for the Vrooom logo on items so you never miss a deal again.

 

How to avail "Vrooom Delivery" on a product?

Currently this service is available for selected products.Just ensure you order within the time frame mentioned on the product page and the product will be delivered to you on the mentioned date/day.

 

Are there any charges for "Vrooom" delivery services?

Vrooom delivery service is being offered at no extra cost by FirstCry i.e. @ AED 0/-.

 

When can I expect my "Vrooom Delivery" order to arrive?

The “Vrooom Delivery” order will arrive to you on the date mentioned on product page. i.e. If the product page shows the product will be delivered to you the next day, it will be delivered to you the next day itself. If it shows specific date/day like Sunday 28 Feb 2020, it will be delivered on mentioned day.

 

How to Track "Vrooom" products after placing the order?

We will send you an email confirming your order with "Vrooom" delivery timeline. You can also check the products by logging into your "My Account" section.

 

What happens if the order is placed after the cut-off time?

If the order is placed after the cut off time, you will receive the order next day.

 

Is this a guaranteed service?

This is a beneficial service provided for specific products. We try our best to give our customers the prompt delivery under this scheme. However, there might be delays due to logistic challenges beyond our control. FirstCry.ae does not guarantee Vrooom delivery in such circumstances.

 

On which day "Vrooom" delivery is not applicable?

Delivery time is calculated basis business days i.e. days on which all logistics and supported services are operational. Therefore "Vrooom" delivery will be applicable on all days leaving Regional/National Holidays.We exclude Fridays, Saturdays and National holidays while providing delivery timeline for office address.


Following are the list of Regional/National Holidays which are considered as delivery holidays and are excluded from "Vrooom" Delivery calculation: -


UAE Public Holidays 2022

DateDayHoliday
01/JanSatNew Year's Day
30/AprSatEid al-Fitr Holiday
01/MaySunEid al-Fitr Holiday
02/MayMonEid al-Fitr
03/MayTueEid al-Fitr Holiday
04/MayWedEid al-Fitr Holiday
08/JulFriArafat Day
09/JulSatEid al-Adha
10/JulSunEid al-Adha Holiday
11/JulMonEid al-Adha Holiday
30/JulSatIslamic New Year
08/OctSatProphet Muhammad's Birthday
01/DecThuCommemoration Day
02/DecFriNational Day
03/DecSatNational Day Holiday

Notes ** : The dates mentioned above, are subject to change, based on the final declaration from the local authorities.

 
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